Multimode Inc.,
Questions? Call : +1 (650) 641-0011
Powering the Next Generation of Collaborative Communication
 
------------------------------------
Enterprise
------------------------------------
Public Safety
------------------------------------
Developers
------------------------------------
 
 
MGMS for Public Safety
 
Data Sheet: MGMS for Government and Public Safety

In an emergency situation, communication is a critical resource than cannot be over emphasized. National security, natural disasters and man-made incidents can create chaos and disorganization that can dramatically impact millions of lives and cost billions of dollars.

Under the best of circumstances, communicating time-critical information to large groups of people globally is difficult. In an emergency those systems can get pushed to the breaking point. It is also cost prohibitive for most organizations to build and manage the required high availability, fault tolerant systems. MultiMode significantly simplifies the complexity of alert delivery for those with the greatest need for information and communication. To ensure service availability, MultiMode has created a network infrastructure that is secure, available, redundant, and staffed during emergencies.

The MultiMode Global Messaging Service (MGMS) offers carrier-hardened reliability and reach
for the transmission of voice and text notifications to first responders as well as public safety and health workers. With the MGMS service, notifications are immediate and verifiable.

 
MultiMode Product and the Technology
MultiMode’s Global Messaging Service is a carrier-grade service that provides a single, cohesive
network environment that can be integrated with any application and circumvents telecom gridlock. Our unique network architecture delivers business critical communiqués and crisis-driven alerts globally via voice and/or text to any device.

With MGMS millions of worldwide users can instantaneously take advantage of messaging alerts,
‘on-demand’ file access, and sophisticated channel failover procedures. Our worldwide reach is
unparalleled due in equal parts to our strategic relationships with the channels as well as our
superior expertise and experience.
 
Reliability: Carrier Hardend Network:
  • MGMS is built on the Oracle Application
    Server 10g platform, which offers the highest level of availability, failover and redundancy capabilities in the industry.
  • We provide service level SLAs to ensure optimum service delivery performance.
  • We host a trusted solution that delivers a complete range of network delivery services through a single access point.
    service.
  • We host a trusted solution that delivers a complete range of network delivery services through a single access point.
    service.
  • We provide skilled support and proven
    processes backed by MultiMode technical expertise and years of hands-on experience.
  • Industrial-strength encryption is provided via SSL for customer applications requiring secured message delivery via the MultiMode Global Messaging Service. Optional VPN tunneling to the gateway can provide customer applications a higher degree of security
  • Our carrier-grade service can deliver outbound, 2-way, and inbound ‘on-demand’ communications to millions of worldwide
  • Our open-standards approach allows for all types of applications to interface with our service.
  • If carrier or channel of communications is down or delayed, the MultiMode network can deliver through alternate carriers and channels.
  • The notification application can program
    recipient profiles to include preferences for delivery via multiple channels, and escalate the delivery to fail-over channels or alternate contacts if any given channel fails to get an acknowledged response.
Connecting to the MGMS Gateway
The MultiMode Global Messaging Service can be used via a simple web services interface with any application that incorporates a messaging or alerting component. A wide range of devices can be supported using MGMS and the worldwide reach to those devices enhances most applications.

Contact us at info@multimodeinc.com or call +1 (650) 641-0011 for information on how we can
help strengthen your time-critical communications and notifications.